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Vertex USA :: Help Zone

Help Zone

Vertex USA
5595 Magnatron Blvd, Suite K
San Diego, CA 92111
Phone: +1-888-3-VERTEX
Fax: +1-888-822-0125

Terms & Conditions
Vertex USA Disclaimer
This page outlines all the terms and conditions of Vertex USA.  We put 100% into our customer service.  However, there are some policies that must be enforced in order for us to continue our operations.  

Condition of Sale
All purchases made at Vertex USA are final or is at the discretion of Vertex USA on certain customer service issues.  We will work with all our customers to make sure your experience with Vertex USA is a great one.  There is a 30% restocking fee for all returned orders.

All items purchased from Vertex USA will be shipped out in 1-2 days (if item is in stock).
Any items that are not in stock will be shipped when it arrives at our warehouse.
All items that are not picked up or shipped out within 30 calendar days after product has arrived to our facilities will be forfeited to Vertex USA.  (Meaning we keep your product if you do not pick it up within 30 days, or you decide to delay shipping of the item for more than 30 days due to non-payment.  You will also forfeit any down payment on products.)

Shipping rates only apply to the 48 states. Customers from Hawaii, Alaska, and International shipments will be notified promptly as order is processed. Vertex USA will only ship products to customer's billing address if using a credit card. We will ship anywhere if you pay by money order or cashier's check.

Not all Vertex products on our online shop are in stock. Products ordered online that are not in stock are known as “Special Orders”. You will be notified after ordering if your item is in stock or will need to be special ordered. Special Orders take an estimate of 60-90 days for delivery.  Keep in mind that this is only an estimate and may take up to 180 days or more due to customs clearance issues or delay of manufacturing.  Vertex USA will always give updates to such cases.  Customer Service is our main priority.  We can only do our best to keep you updated, but cannot control manufacturing issues or overseas freight issues.  

Vertex USA will not accept any returns on any products.  The only exception is the return of products that we order and/or ship in error.  Please call for further details on requesting RMA (Return Merchandise Authorization) numbers.  No package will be accepted without an RMA number clearly written on the outside of the box.  

Accepting Delivered Items
Vertex USA is not responsible for any items that leave our warehouse facility once it is packed and picked up by our delivery service (UPS/FedEx/Freight Carrier/etc.).
All packages must be inspected and accepted if everything arrives in satisfactory condition.  All items that leave Vertex USA are brand new unless otherwise noted.

Vertex USA uses 350lbs. crush proof custom made boxes that are double-walled to ensure that your products gets to you undamaged. If you receive damaged items due to mishandling from the shipping company,  please call the shipping company immediately and make a damaged goods claim.  All packages are provided with insurance free of charge.  

Fitment of Body Kits

All body kits should be installed by a professional. It may be possible that the front or rear crash bar needs to be altered or removed for perfect fitment. In such cases, these body kits are made for show and off-road use only. Vertex USA is not responsible for any damages and or injuries from such use.    
  Vertex USA | Phone: +1-888-3-VERTEX | Fax: +1-888-822-0125
Copyright © 2000-2014 Vertex USA. All Rights Reserved.